Solutions that Work in 3 Steps
Map - Information you can trust.
We start with EXPERTS.
Best and fastest way to test assumptions and determine design criteria.
Informs, energizes and aligns stakeholders.
Creates a detailed understanding of the context within which the solution must work.
Model - A strategy guaranteed to win.
We quantitatively assess to predict where the strategy specifically needs to focus to succeed.
Translate the map into 50-130 variables (specific needs).
Rate needs in terms of importance and satisfaction to determine the top 5-10 most important unmet needs.
Focuses design requirements on satisfying end users' most important, unmet needs.
Design - A solution end users grasp with enthusiasm.
A great solution won’t work if people won’t use it. The solution needs to be “people-perfect.”
Solution Design Workshops facilitate the project team through a people-centered design process to a people-perfect solution.
Design an end user experience from beginning to end so the solution is much more than a transactional event, product, or service.
Leverage the context and environment in which end users will adopt the solution to make the change easy and intuitive.