3 Steps to Solutions that Work

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Xpert Map
Create Information you can trust.

We start with EXPERTS.

  • Best and fastest way to test assumptions and determine design criteria.

  • Informs, energizes and aligns stakeholders.

  • Creates a detailed understanding of the context within which the solution must work.

Xpert Model
Create A strategy guaranteed to win.

We quantitatively assess to predict where the strategy specifically needs to focus to succeed.

  • Translate the map into 50-130 variables (specific needs).

  • Rate needs in terms of importance and satisfaction to determine the top 5-10 most important unmet needs.

  • Focuses design requirements on satisfying end users' most important, unmet needs.

Xpert Design
Create solutions end users grasp with enthusiasm.

A great solution won’t work if people won’t use it. Solutions need to be “people-perfect.” That’s why you engage a People Architect.

  • Solution Design Workshops facilitate the project team through a people-centered design process to a people-perfect solution.

  • Design an end user experience from beginning to end so the solution is much more than a transactional event, product, or service.

  • Leverage the context and environment in which end users will adopt the solution to make the change easy and intuitive.

The European Medical Director, Professor Dr. John, and Tim exploring an important detail in a map for a new device and heart procedure.

The European Medical Director, Professor Dr. John, and Tim exploring an important detail in a map for a new device and heart procedure.

Customers helping us map were so excited they clapped for themselves at the end of a spectacular day. Then we clapped for them and Tim as well. The energy was inspirational.
— Product Manager